By Stephanie Smith, Building Kentucky
Experience.com recently named Maria Woosley, Mortgage Loan Officer, Stock Yards Bank & Trust, as one of the 2024 Top 500 Loan Officers in the country.
The list compiled annually by Experience.com is based on their customer satisfaction surveys. It ranks loan officers based on millions of customer reviews, survey completion rates and star ratings submitted to the Experience.com platform.
Now in its 10th year, the award is presented to the top 1% of participating loan officers (from a pool of nearly 50,000 professionals) who have demonstrated exceptional customer satisfaction. Loan officers are evaluated using an algorithm based on three key metrics including volume of verified reviews, survey completion rate and average star rating —highlighting those who deliver exceptional service at scale.
Woosley, who joined the bank in 2008, works at one of Stock Yards Bank & Trust’s 36 Louisville area branches at 5520 Dixie Highway.
The bank’s Senior Vice President, Managing Director of Mortgage Division Melinda Golde, said, “We are so proud of Maria and her commitment to her customers that mirrors the bank’s commitment to the type of personalized service those we serve have come to expect from our bank.”
“Speed and pricing aren’t enough to stand out anymore,” said Scott Harris, CEO, Experience.com. “Top performers are prioritizing reputation, responsiveness and transparency and it’s changing how business is won.”
